Privacy policy

Who I am

I write and trade as Sanyu Nannono. I am responsible for the personal information collected through sanyunannono.uk, my reader list and my signed-copy order requests.

If you have a question about this policy or your information, email soul@sanyunannono.uk.

What information I collect

I collect only the information you choose to provide:

• Reader list: your email address, and your first and last name if you provide them.
• Signed-copy requests: your name, email address, postal address, the book or books you request and an optional dedication name.
• Enquiries: your email address and anything you choose to include in your message.
• Email activity: Mailchimp may provide information about email opens, link clicks, sign-up consent and related technical records.

I do not collect or store payment-card details. If you choose to pay through a third-party payment service, that provider handles your payment information under its own privacy notice.

How and why I use your information

• Reader emails: to send book news, writing updates and occasional Soul Letters. The lawful basis is your consent. You can withdraw it at any time by using the unsubscribe link in every reader email.
• Signed-copy requests: to confirm your request, tell you the total price including postage, arrange payment, prepare any requested dedication and deliver the book. The lawful basis is taking steps at your request before entering into a contract and performing the resulting contract.
• Enquiries: to read and reply to your message. The lawful basis is my legitimate interest in responding to readers, customers and publishing contacts.
• Sales records: to maintain the records required for accounting and tax purposes. The lawful basis is compliance with legal obligations.

A signed-copy request is used to deal with that request. I send general reader and marketing emails only where you have separately consented to receive them.

I never sell your personal information, and I do not use your postal address for marketing.

Who I share information with

I share information only with services needed to run the reader list, respond to requests and deliver books:

• Mailchimp, operated by Intuit Inc.: stores reader-list information and signed-copy requests, sends emails and manages confirmation records. Mailchimp is based in the United States and states that it uses legally recognised safeguards for transfers of personal information from the UK.
• Your chosen payment service: processes payment information if you choose to pay through that service.
• Royal Mail or another delivery provider: receives the name and postal address needed to deliver your order.
• Website-hosting and security providers: may process limited technical information needed to deliver and protect sanyunannono.uk.

I do not share your information with anyone else unless required by law.

How long I keep information

• Reader list: while you remain subscribed. If you unsubscribe, limited details may remain on a suppression list so that you are not emailed again.
• Signed-copy delivery details: only for as long as reasonably needed to complete delivery and resolve any order, refund or delivery problem.
• Basic sales records: for the period required by UK tax law. For Self Assessment business records, this is generally at least five years after the relevant 31 January submission deadline.
• Enquiries: only for as long as the enquiry and any reasonable follow-up require.

Your rights

Depending on the circumstances and the lawful basis involved, you may ask me to:

• provide a copy of the personal information I hold about you;
• correct inaccurate or incomplete information;
• delete information where there is no lawful reason to continue holding it;
• restrict or object to particular uses of your information; or
• provide eligible information in a portable format.

You can withdraw consent to reader emails at any time by clicking unsubscribe. To exercise your rights, email soul@sanyunannono.uk. I will normally respond within one month.

If you are unhappy with how I have handled your information, you may complain to the Information Commissioner's Office. I would appreciate the opportunity to put things right first.

Cookies and technical information

This author website does not currently use advertising or audience-analytics cookies. The hosting service may process limited technical information required to deliver and protect the website.

The separate Mailchimp landing pages may use cookies under Mailchimp's own policy. Mailchimp may also track whether emails are opened and which links are clicked so I can understand what readers find useful. You can limit open tracking by blocking remote images in your email application.

Changes to this policy

If I materially change how I use personal information, I will update this page and change the date below.